Managed Support

Marick Group Managed Support is designed to ensure success before, during, and after HCM implementation. We have a wide range of customizable service options, so you have precisely what you need for your environment – without investing in your own technical experts and additional support resources.

No matter which managed support service you choose, you’ll have a dedicated and proactive Marick team at your fingertips, helping you identify risks and ensuring that best practices are in place to support your users, administrators, and instructors.

Available Services

Based on your support interests for your HCM environment, we offer different flexible service options, which may include the following:

  • Marick Inbound Select – resources for Tier 1 and Tier 2 support for your users, with inbound email coverage. An affordable, high-quality entry point to enterprise class support.
  • Marick Inbound Premium – get fast resolution with both email and chat service. With this option, you also receive an escalation hotline during normal business hours for critical scenarios that require urgent attention.
  • Tier 3 – this level of problem resolution support management is available should you wish for Marick to support any kind of custom functionality outside of the standard HCM environment

Included Offerings

No matter which managed support option you choose, you get an organization-branded Incident Management Page that gives end users a central site for staying current with your program.

You’ll also have access to your personal Marick Concierge who will provide you with monthly checkpoints for your program stakeholders. And twice a year, we provide an executive briefing that ensures you receive maximum value from our service.

Additional Marick Training

Marick Group offers a variety of training programs including custom workshops and webinars for your team. Contact us to learn more about our most popular options, which are all customizable to your organization’s needs.

Connect with Marick Group today to learn more about our available managed support services.

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